Refunds Policy & Clinic Policy 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the proof of purchase.

To start a return, you can contact us at physiorecoveryroom@gmail.com. If your return is accepted, you will then be able to ship the item back to our address and we will refund the price of the product only not the cost of shipping. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods or used goods. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Clinic Policy 

For all physiotherapy appointment 24 hour cancellation policy applies where you need to give the clinic 24 hours notice prior to rescheduling appointment or cancelling appointment 

If you do not attend you will be charged and receive an invoice for the cost of the appointment